Terms of service

Terms of Service

(Last updated: 30 October 2025)

Welcome to GiftFloral, a brand by Akshata Traders (GST 29ATMPN3459M1ZT).
By visiting or purchasing from our website https://giftfloral.in, you agree to the terms below.
Please read them carefully before using our services.

1. Business Information

This website is owned and operated by Akshata Traders,
H.No 18, Ashok Appu Naik, Near Forest Office, Kulgi/Ambikanagar, Dandeli, Uttara Kannada, Karnataka 581363, India.

For questions, contact support@giftfloral.in or +91 81970 71947.

2. Use of the Website

By accessing this website, you represent that you are at least the age of majority in your state or province of residence.
You agree not to use the site for any unlawful or prohibited purpose, and not to interfere with its operation or security.

3. Products & Orders

  • All products displayed are handmade or custom-embroidered items created on order.

  • Colors, designs, and placement may vary slightly due to screen differences and embroidery methods.

  • Your order becomes binding when we send you an order-confirmation email.

  • We reserve the right to refuse or cancel any order if payment is not received or if product information is incorrect.

4. Pricing & Payments

  • All prices are shown in INR (₹) and inclusive of applicable taxes unless stated otherwise.

  • Payments are processed securely through authorized payment gateways such as Razorpay, PayU, or UPI.

  • We do not store complete card details.

5. Shipping & Delivery

  • Orders are processed within 4 – 7 business days and typically delivered within 9 days of dispatch.

  • Delivery timelines vary by region.

  • Full details are available in our Shipping Policy.

6. Returns, Refunds & Exchanges

  • Since each product is personalized, returns are accepted only for defective or damaged items.

  • To request a return, contact support@giftfloral.in within 48 hours of delivery.

  • For more details, see our Refund Policy.

7. Intellectual Property

All text, images, graphics, designs, and logos appearing on this site are the intellectual property of Akshata Traders (GiftFloral) unless otherwise stated.
No content may be reproduced, distributed, or used commercially without written permission.

8. Limitation of Liability

GiftFloral shall not be liable for indirect, incidental, or consequential damages arising from your use of the website or purchase of products.
To the fullest extent permitted by law, our total liability shall not exceed the amount you paid for the product that gave rise to the claim.

9. Third-Party Services

We use third-party providers for payment processing, logistics, and marketing (including Google Ads and Meta Ads).
Each provider has its own privacy and service terms, which you should review separately.

10. User Content & Reviews

If you submit reviews, photos, or content, you grant GiftFloral a non-exclusive license to use, reproduce, and display that content for marketing and promotional purposes.

11. Termination

We may suspend or terminate your access to the site or your order if we believe you have violated these Terms, any applicable law, or engaged in fraudulent activity.

12. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.
Any dispute shall be subject to the exclusive jurisdiction of the courts in Uttara Kannada, Karnataka, India.

13. Updates to These Terms

We may update or modify these Terms at any time.
Changes will be posted here with the “Last Updated” date at the top of this page.

Akshata Traders (GiftFloral)
H.No 18, Ashok Appu Naik, Near Forest Office, Kulgi/Ambikanagar, Dandeli, Uttara Kannada, Karnataka 581363 India
📧 support@giftfloral.in 📞 +91 81970 71947